Our Policies

Once your order is placed, it typically ships within 1 to 2 business days. During periods of high order volume, processing times may be longer.

Order edits and changes

Once an order is placed we cannot make changes or edits, including address changes, product swaps, cancellations or combining orders. If you notice an error, please contact orders@plantsbasically.com immediately, but we cannot guarantee adjustments once the order has been processed.

Customs and duties

When ordering, the subscription option may be preselected for convenience. We tell you clearly on the product page, in the cart and at checkout that this is a recurring subscription unless you change it.

Managing your subscription

• Access your subscription portal through the Subscription Login link on our website
• You will get a management link in every order confirmation email
• We send a reminder email 2 days before every recurring charge
• Pause, skip, change or cancel your subscription at any time

If Juicy Joint isn't right for you, for any reason, contact us within 365 days of delivery and we'll refund what you paid for the product. There's nothing to send back. If you have any product left, dispose of it safely or pass it on to someone who could use it.

How it works

1. Email orders@plantsbasically.com within 365 days of delivery and tell us you'd like a refund.
2. We'll refund the product price to your original payment method within 5 to 7 business days.
3. Keep the bottles. Please don't mail anything back. If you have product left, dispose of it safely or gift it to someone who could use it.

Damaged, defective or wrong item

The details

1. One refund per customer, ever. The guarantee can be used once per person or household, not once per year or per product. We identify this by name, email, shipping address and payment method.
2. Your most recent order only. The guarantee applies to your latest order, not to every order you've placed with us over time.
3. No returns. For safety reasons we can't accept or restock returned product, so please don't send anything back. Dispose of any leftover product safely, or pass it on to someone who could use it.
4. Free gifts. Anything that came free with your order is yours to keep. We don't deduct it from your refund.
5. What gets refunded. The price you actually paid for the product. Original shipping, taxes and duties aren't refundable.
6. Order size. The guarantee covers up to a 90-day supply. Larger, bulk or wholesale orders aren't covered.
7. Subscriptions. Your most recent shipment is covered. Cancel any time in your account. Future shipments that haven't gone out are simply cancelled, not refunded. Earlier shipments aren't eligible.
8. Not eligible. Product bought for resale, or by anyone who has previously resold our products. Merchandise, sample packs and gift cards.
9. Where you bought it. We can only refund orders placed directly on plantsbasically.com. If you bought through Amazon or another retailer, their return policy applies.
10. Refused or undelivered packages. Contact us so we can sort it out properly. Refused packages can't be restocked or processed automatically.
11. Talk to us first. If something's wrong, email us before opening a dispute with your bank. We'll almost always sort it out faster.
12. Fair use. We reserve the right to decline a refund where there's a pattern of repeated refund claims or other evidence of abuse.