Our Policies
Transparency is part of who we are. Here's everything you need to know.
Shipping & Delivery
Once your order is placed, it typically takes 3–5 business days for us to process, pack, and ship your items. During periods of high order volume, processing times may be longer. Orders containing special releases may take 1–2 weeks to process.
Customs delays or global events may extend international delivery times. We appreciate your patience — your order is on its way.
Order Edits & Changes
Once an order is placed, we cannot make changes or edits — including address changes, product swaps, cancellations, or combining orders. If you notice an error, please contact [email protected] immediately, but we cannot guarantee adjustments once the order has been processed.
Customs & Duties
Shipping fees cover shipping only. Any additional customs duties, VAT, or import taxes are the responsibility of the customer. Plants Basically is not liable for fees imposed by your local customs authority.
Subscription Policy
When ordering, the subscription option may be preselected for convenience. We clearly notify you on the product page, cart, and checkout that this is a recurring subscription unless manually changed.
Managing Your Subscription
- Access your subscription portal through the "Subscription Login" link on our website
- You'll receive a management link in every order confirmation email
- We send a 2-day reminder email before every recurring charge
- Pause, skip, modify, or cancel your subscription at any time
Please manage your subscription proactively. Orders that have already processed cannot be cancelled or refunded if they ship before cancellation. By keeping the subscription active, you acknowledge responsibility for managing upcoming charges.
Returns & Refunds
365-Day Satisfaction Guarantee
Not happy with your first purchase? Request a refund within 365 days — even if the product is opened or used.
This applies to the first bottle of any product you try, on first-time orders placed directly through our website. Shipping fees, taxes, and customs duties are not refundable.
Non-Refundable Items
- Merchandise, sample packs, and limited-edition items
- Clearance or sale-only items
- Free gifts or promotional items
- Amazon or retail purchases not made on our website
When Returns Are Required
Subscription orders (3- or 6-month packs): All unopened bottles must be returned for a refund. Return shipping is the customer's responsibility.
Unopened multi-bottle packs: Unopened bottles may be returned. Return shipping applies.
Incorrect or damaged shipments: We may request photos and will replace or correct the order at no cost.
How to Initiate a Return
Email [email protected] with your name, order number, and reason for return. For unopened items, return shipping instructions will be provided. Products must be unopened, unused, undamaged, and in original packaging.
Refund Processing
Amazon & Retail Orders
Products purchased through Amazon or another retailer must follow the retailer's return and refund policy. We cannot process returns for orders not placed on our website.