Frequently asked questions
Have questions? We have answers. If you cannot find yours here, email orders@plantsbasically.com and a person will write back.
Products
A liquid herbal extract for joint health and mobility, built around seven plants: devil's claw, white willow bark, turmeric, ginger, meadowsweet, horsetail and black pepper. The black pepper is in there to help your body absorb the rest. Made in the USA with domestic and imported botanicals.
Shake well first. One full squeeze of the dropper (1 mL) twice a day, by mouth or added to water, tea, coffee or juice. Taking it at roughly the same times each day matters more than the exact hour.
The extract is the original, taken by mouth twice daily. The collagen is a powder you mix into a drink, built around collagen peptides and vitamin C to support connective tissue. The balm is topical, massaged into muscles, joints and back.
They are designed to work alongside each other rather than instead of each other, and plenty of people use all three.
Everyone is different, and we would rather be straight with you than promise a date. Many customers notice a difference in as little as 14 days, and 92% report noticeable relief within 90 days.† That is why the 90-Day System exists: ninety days is the shortest honest test of something like this.
If you want to actually know whether it is working, track it. The Recovery Tracker app is free and takes about thirty seconds a day.
Yes. Our extracts are made with organic cane alcohol (30–40% by volume), which is how we pull the active compounds from the plants. Each serving contains a small amount. If you avoid alcohol for any reason, including sobriety, reach out before ordering.
Our products are made from botanicals and contain no controlled substances. Our extracts do contain a small amount of organic cane alcohol, so if you are subject to alcohol testing at work (such as DOT testing), check with your employer or doctor first.
Our extracts are made with organic cane alcohol, not grain alcohol, and contain no gluten ingredients, so they are a good fit if you avoid gluten.
Yes, that is how it is meant to be taken.
One thing worth knowing: white willow bark and meadowsweet both contain natural salicylates, the same family of compounds as aspirin. If you take blood thinners, are sensitive to aspirin, or are managing a health condition, talk to your doctor before starting.
There is not enough research for us to say that it is, so we do not recommend it. Please check with your healthcare provider.
†Based on a 2024 survey of Juicy Joint customers. Individual results vary.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Subscriptions
You choose how often you want it and we ship it automatically. You save on every order and shipping is free. The 90-Day Protocol sends a full three month supply at once and is the best value.
Any time, from your account. There is a management link in every order confirmation email, and we send a reminder two days before every charge so nothing arrives as a surprise.
Orders that have already processed cannot be cancelled once they ship, so it helps to manage upcoming charges before that reminder lands.
Every shipment after your first brings something extra at no cost: a recovery duo, then the balm with bonus collagen, then a couple of surprises. The full journey is on the subscriber rewards page.
Shipping and returns
Orders ship within 1 to 2 business days, then take 5 to 7 business days to arrive in the US and Canada. Processing can run longer during busy periods.
Yes. International delivery takes 12 to 25 business days depending on the destination. Customs duties, VAT and import taxes are the customer's responsibility and are not included in shipping.
We have a 365-day satisfaction guarantee. If you are not happy with your first purchase you can request a refund within 365 days, even if the product has been opened and used.
Shipping fees, taxes and duties are not refundable, and merchandise, sample packs, free gifts and clearance items are not returnable. Email orders@plantsbasically.com with your name and order number to start one. Full detail is on the shipping and returns page.
Working with us
Yes. If you already talk about what you take, you can earn commission on every order that comes through your own link. Apply on the affiliate page.
We work with athletes, coaches, clinicians and advocates who actually use the products. Apply on the ambassador page. We will ask for a short video after you apply.
We sell to independent brick-and-mortar retailers: gyms and recovery studios, chiropractic and physical therapy clinics, health food shops and bike shops. We do not approve online-only or marketplace resellers.
Start on the wholesale page